TERMS AND CONDITIONS FOR EXCURSİONS
Booking and Reservation Terms:
By confirming your online reservation and booking, you (the customer) agree to enter into a contract with BATMAN HOLIDAYS TURİZM SEY. İNŞ. İMALAT İTH. İHR. TİC. LTD. ŞTİ (BATMAN HOLİDAYS Transportation Tourism Trade Construction Import Export Limited Company (referred to as "us" or "we") and accept the following terms and conditions:
1. Data Protection:
We are committed to safeguarding your personal information. We have implemented security measures to protect the data you provide. By law, we are required to share reservation details (pickup and drop-off points, time, date, number of passengers) and passenger names with the Turkish Ministry of Transport and Turkish traffic police. Your personal contact information will not be disclosed to any external parties.
MAKING YOUR BOOKING
The person who makes the booking and is named as the party leader must have the authority to do so on behalf of all individuals listed on the booking, including parents or guardians of any party members under the age of 18 at the time of booking. By submitting the booking, the party leader acknowledges and assumes responsibility for all payments owed to us. Additionally, the party leader must be at least 18 years old at the time of booking.
PAYMENT
We offer three payment options through our booking system:
Full payment: Pay the entire amount upfront at the time of booking. A confirmation of your booking with the voucher for the tour/transfer will be sent to you.
Deposit payment: Pay a deposit of 20% of the total amount. You will receive a confirmation including a payment link. You can pay the remaining amount at any time, but it must be completed at least 2 days before the tour/transfer. Failure to do so may result in cancellation.
Pay later: Pay nothing at the time of booking. You will receive a confirmation and a payment link for the full amount, which can be paid at your convenience. Payment must be completed at least 2 days before the tour/transfer, or it may be cancelled.
If payment is not completed by the specified due date, your booking may be treated as cancelled, and cancellation charges may apply. We will send a final reminder by message if payment is not completed 2 days before the tour/transfer.
We accept all major credit cards, and there are no additional credit card fees. The payment process is secure to protect your payment information.
Please note that all prices listed on our system include VAT (Value-18%), which is a tax added to the cost of goods and services in certain countries.
BOOKING CONFIRMATION
To confirm your booking, we will send you an email containing a voucher for your tour or transfer. The voucher will include all the details about your booking, including payment information. Please note that we will only send the voucher to the party leader.
Once you receive the voucher, please check the voucher carefully as soon as you receive it. Contact us immediately if any information on the voucher appears to be incorrect or incomplete as it may not be possible to change it later.
You can either print out the voucher or show it on your device as confirmation of your booking.
If you selected the 'pay later' or 'pay deposit' option, the confirmation email will also include a payment link for the remaining balace.
PRICES ON OUR WEBSITE
Please be aware that prices on our website may change from time to time due to fluctuations in exchange rates and other factors. Although we take great care to ensure the accuracy of our prices, errors and changes can occasionally occur. For this reason, we ask that you check the price of your chosen arrangements at the time of booking.
That being said, we are committed to providing you with a fair and transparent pricing policy. Unless you make changes to your booking details, we guarantee that the price quoted on your booking confirmation will not change. We will only correct errors if they are brought to our attention.
SPECIAL REQUESTS
If you have any special requests, please let us know at the time of booking. We will do our best to pass on any reasonable requests to the relevant supplier, but we cannot guarantee that your request will be met. Please note that confirmation of a special request on your confirmation invoice or any other documentation does not mean that the request will be fulfilled. All special requests are subject to availability, and we recommend obtaining written confirmation if a request is important to you.
If you or any member of your party has a medical condition or disability that may affect your arrangements, or if you have any special requirements as a result of such a condition or disability, please inform us before you confirm your booking. We can then assist you in determining the suitability of the arrangements and making the booking. It is important that you provide us with full details in writing at the time of booking and notify us promptly of any changes to the condition or disability that may affect your arrangements. If we are unable to properly accommodate the needs of a person with a medical condition or disability, we reserve the right to decline their reservation or cancel their booking.
If you have any questions or concerns about special requests or medical conditions, please don't hesitate to contact us. We want to ensure that your booking experience is as smooth and enjoyable as possible.
AMENDMENTS AND CANCELLATIONS BY YOU
If you need to make changes or cancel your booking, the party leader can easily do so by logging into our website using the email address as the username and the reservation number as the password. Once logged in, you'll be able to view all details of the booking and make any necessary changes or cancellations.
If you're changing the date of your tour/transfer, we'll send you a new confirmation message which will include a new voucher. Please note that we cannot change the date within 24 hours of the original date, and the original voucher will become invalid and should be destroyed.
There are no fees for changing your booking. However, if you want to switch to another tour or transfer, you'll need to cancel your first booking and make a new one for the desired tour/transfer.
If you cancel your tour/transfer, we'll send you a confirmation message of the cancellation. Cancellations made at least two days prior to the tour/transfer departure date will be fully refunded. Unfortunately, we cannot provide any refunds for cancellations made within 48 hours of the tour/transfer departure.
If you prefer, you can also contact us via email, Facebook, WhatsApp, or phone to request changes or cancellations.
AMENDMENT AND CANCELLATION BY US
In the unlikely event that we need to amend or cancel your booking, we will offer you the following options, provided there is time to do so:
1. Accept the change.
2. Accept an alternative offer from us.
3. Cancel the booking.
If you choose to cancel the booking or we cancel it for reasons beyond our control, you will receive a refund of the amount paid. While we strive to ensure that our excursions and activities are as described on our website, please note that batmanholidays.com cannot accept responsibility for every detail of the excursion and reserves the right to cancel or alter any part of it without prior notice.
The above options represent the full extent of our liability to you in the event of a significant change or cancellation of your arrangements.
PASSPORTS AND VISAS:
It is your responsibility to ensure that you have the correct passport and visas required for entry to any country/attraction (where applicable). We cannot accept any liability if you are refused entry to any country or attraction due to your failure to comply with the necessary requirements. Please note that for our excursions on Rhodes, Kos Island, and Samos Island Tours, you are required to bring your passports with you on the day of departure.
COMPLAINTS
If you encounter any issues with your tour or transfer, please don't hesitate to contact us. We place a high priority on our customers' satisfaction and will do our utmost to address and resolve the issue to the best of our ability. In the unlikely event that a claim or dispute cannot be resolved amicably, it will be determined in accordance with the laws of the governing country where the Excursion or Activity took place. By booking an Excursion or Activity, you agree to submit to this jurisdiction.
TERMS AND CONDITIONS FOR PRİVATE TRANSFER
Booking and Reservation Terms:
By confirming your online reservation, you (the customer) agree to enter into a contract with BATMAN HOLIDAYS TURİZM SEY. İNŞ. İMALAT İTH. İHR. TİC. LTD. ŞTİ (BATMAN HOLİDAYS Transportation Tourism Trade Construction Import Export Limited Company (referred to as "us" or "we") and accept the following terms and conditions:
1. Data Protection:
We are committed to safeguarding your personal information. We have implemented security measures to protect the data you provide. By law, we are required to share reservation details (pickup and drop-off points, time, date, number of passengers) and passenger names with the Turkish Ministry of Transport and Turkish traffic police. Your personal contact information will not be disclosed to any external parties.
2. Confirmation of Booking:
Upon confirmation of your booking on our website, you will receive a confirmation email. Please verify all details, including flight information, times, dates, and hotel details for accuracy. We dispatch drivers based on the information provided at the time of booking. It is crucial that we can reach you via email or phone in case there are any discrepancies in the details you provided.
3. Cancellation:
You may cancel your reservation by email, phone, or SMS/WhatsApp. Cancellation is free, but we kindly request adequate notice to avoid any disruption to our operations and inconvenience to other customers. Repeated last-minute cancellations or no-shows may result in future bookings being refused.
4. Amendments:
We allow free amendments to your reservation, such as changes to date, time, or hotel. Additional charges may apply only if there are changes to the vehicle type or destination/resort.
5.PAYMENT
We offer three payment options through our booking system:
Full payment: Pay the entire amount upfront at the time of booking. A confirmation of your booking with the voucher for the tour/transfer will be sent to you.
Deposit payment: Pay a deposit of 20% of the total amount. You will receive a confirmation including a payment link. You can pay the remaining amount at any time, but it must be completed at least 2 days before the tour/transfer. Failure to do so may result in cancellation.
Pay later: Pay nothing at the time of booking. You will receive a confirmation and a payment link for the full amount, which can be paid at your convenience. Payment must be completed at least 2 days before the tour/transfer, or it may be cancelled.
If payment is not completed by the specified due date, your booking may be treated as cancelled, and cancellation charges may apply. We will send a final reminder by message if payment is not completed 2 days before the tour/transfer.
We accept all major credit cards, and there are no additional credit card fees. The payment process is secure to protect your payment information.
Please note that all prices listed on our system include VAT (Value-18%), which is a tax added to the cost of goods and services in certain countries.
6. Accepted Currencies:
We accept British Pounds £, Euros €, US Dollars $, and Turkish Liras ₺. Please note that when paying in British Pounds £, we only accept Bank of England notes. Notes issued in Scotland, Northern Ireland, Isle of Man, the Channel Islands, or Gibraltar are not accepted abroad.
7. Additional Requests:
While we aim to accommodate additional requests, we cannot guarantee them. Specific requests that may impact your transfer (e.g., bringing a wheelchair, oversized luggage, address notes, additional passengers) must be communicated in advance via email or WhatsApp / phone.
8. No-Show Policy:
Customers who do not appear at the pre-booked date and time are considered 'no-shows.' As we do not require advance payment at the time of booking, we rely on your punctual arrival. If you miss your departure transfer due to a no-show, refunds will not be provided.
9. Flight Delays:
We monitor flight progress online before dispatching our vehicles. Additional charges will not be imposed for transfer changes caused by flight delays. However, please note that check-in desks close at the originally scheduled time, so we cannot delay transfers beyond the pre-arranged pick-up time.
10. Vehicle Type:
We make every effort to provide the reserved vehicle type but may substitute it when necessary. We will always send an upgraded or larger vehicle to ensure seating for your group. Vehicle type changes are infrequent and occur due to unforeseen circumstances like vehicle breakdowns, flight delays/diversions, last-minute customer changes, and emergencies. We will notify you in advance if a vehicle type change is required.
11. Child/Baby Seats:
Universal baby/child seats are available at no extra cost. The first reserved seat is guaranteed; additional seats are on a request-only basis. We strive to provide all reserved seats, but factors like flight delays, vehicle limitations, and high demand may affect availability. Group 0 seats (0 to 6 months) are not provided; customers may bring their own. It is the customer's responsibility to configure the provided seat for their child's age group.
12. Luggage:
Each passenger can bring one regular-sized suitcase and one small cabin bag if the vehicle is at full capacity. Oversized luggage, prams, wheelchairs, sports equipment, and mobility scooters may require an additional vehicle, incurring extra charges. We accommodate larger items at no extra cost if space permits, but advance booking of larger vehicles is recommended to avoid disruption and unexpected costs. Customers should inspect their luggage before loading and ensure it is taken from the vehicle at the end of the transfer.
13. CCTV/Security Systems:
Our vehicle fleet is equipped with GPS tracking and camera systems for safety. These systems do not record audio and are used to protect passengers and drivers.
14. Refreshments:
Complimentary soft drinks are provided in all our vehicles.
15. Soiling/Damage:
Customers causing significant soiling or damage to our vehicles will be charged for cleaning or repairs. Smoking is not allowed, and drivers may stop at suitable locations for restroom
